This Privacy Policy sets out how we, 978 TECH N.V (“Telex”), use and protect your personal data that you provide to us, or that is otherwise obtained or generated by us, in connection with your use of our cloud-based messaging services (the “Services”). For the purposes of this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to Telex, and ‘you’ refers to you, the user of the Services.
Telex has two fundamental principles when it comes to collecting and processing private data:
This Privacy Policy forms part of our Terms of Service, which describes the terms under which you use our Services . This Privacy Policy should therefore be read in conjunction with those terms.
This Privacy Policy explains the following:
We process your personal data on the ground that such processing is necessary to further our legitimate interests (including: (1) providing effective and innovative Services to our users; and (2) to detect, prevent or otherwise address fraud or security issues in respect of our provision of Services), unless those interests are overridden by your interest or fundamental rights and freedoms that require protections of personal data.
Telex is a communication service. You provide your mobile number and basic account data (which may include profile name, profile picture and about information) to create a Telex account.
To make it easier for your contacts and other people to reach you and recognize who you are, the screen name you choose, your profile pictures, and your username (should you choose to set one) on Telex are always public. We don't want to know your real name, gender, age or what you like.
We do not require your screen name to be your real name. Note that users who have you in their contacts will see you by the name they saved and not by your screen name.
We do not collect your email address.
Telex is a cloud service. We store messages, photos, videos and documents from your cloud chats on our servers so that you can access your data from any of your devices anytime without having to rely on third-party backups. All data is stored heavily encrypted . This way local engineers or physical intruders cannot get access to user data.
In addition to private messages, Telex also supports public groups. All public chats are cloud chats (see section 3.3.1 above). Like everything on Telex, the data you post in public groups is encrypted, both in storage and in transit — but everything you post in public will be accessible to everyone.
Telex uses phone numbers as unique identifiers so that it is easy for you to switch from SMS and other messaging apps and retain your social graph. We ask your permission before syncing your contacts.
We store your up-to-date contacts in order to notify you as soon as one of your contacts signs up for Telex and to properly display names in notifications. We only need the number and name (first and last) for this to work and store no other data about your contacts.
If you are using Android, Telex will ask you for permission to access your phone call logs (READ_CALL_LOG). If you grant this permission, Telex will be able verify your account by transmitting a phone call instead of asking you to enter a code. Telex uses this permission only to confirm receipt of the confirmation call by verifying the number in the call log.
If you share a location in a chat, this location data is treated like other messages in cloud or secret chats respectively. you can only share location, live location not supported yet, and we only requires foreground location while app is running.
If you signed up for Telex, your data is stored in data centers in the Singapore. These are third-party provided data centers in which Telex rents a designated space. However, the servers and networks that sit inside these data centers and on which your personal data is stored are owned by Telex. As such, we do not share your personal data with such data centers. All data is stored heavily encrypted so that local Telex engineers or physical intruders cannot get access.
Unless stated otherwise in this Privacy Policy, the personal data that you provide us will only be stored for as long as it is necessary for us to fulfill our obligations in respect of the provision of the Services.
Telex is a cloud service. We will process your data to deliver your cloud chat history, including messages, media and files, to any devices of your choosing without a need for you to use third-party backups or cloud storage.
Telex supports massive groups which we have to police against abuse and Terms of Service violations. To improve the security of your account, as well as to prevent abuse, and other violations of our Terms of Service, we may collect metadata such as your IP address, devices and Telex apps you've used, history of username changes, etc. If collected, this metadata can be kept for 12 months maximum.
Other users of our Services with whom you choose to communicate with and share certain information. Note that by entering into the Terms of Service and choosing to communicate with such other users of Telex, you are instructing us to transfer your personal data, on your behalf, to those users in accordance with this Privacy Policy. We employ all appropriate technical and organizational measures (including encryption of your personal data) to ensure a level of security for your personal data that is appropriate to the risk.
You can control how your data is used (e.g., delete synced contacts) in Me > Privacy (using one of our mobile apps).
If you would like to delete your account, you can make a request for account deletion in Setting > Acoount > Delete Account. Please note that you will be signed out after delete account request, and unable to login/register using the same number.
Revised: 19 February 2024